Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@windrises.ca. If your return is accepted, we will provide return instructions in details. Items sent back to us without first requesting a return will not be accepted. 

Shipping fee and express shipping fee are non-refundable.

**IMPORTANT**  Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer uses registered and traceable services when returning the package.

Any discounts that applied with a minimum purchase requirement or bundle save will not be applicable after a removal of product(s) in an order. The discount will be revoked on partial return of the order, the unreturned item will be charged in original price. Shipping fee may also applied.

You can always contact us for any return question at info@windrises.ca.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@windrises.ca.